muskaancollection.co.uk

EXCHANGES AND RETURNS

We do not offer any kind of return/exchange policy. However the receiver may be entitled to a refund, replacement, repair or compensation where goods received are faulty. Please contact us before returning the item.

- If you wish to make a return, send us an e-mail, or a message through Shopify Talk containing your name, address, e-mail address, the order number and a specification of which items that the return relates to.


- We will then email you a return postage label. Please print it out and stick onto the package.

- Ship the items for return within 14 days of the date of the notification.

- You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.

- If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.

- Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

- If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

- If you have any questions, please contact us: muskaan_b@outlook.com